At Naagu Shoes, we strive to ensure that you and your little ones are completely satisfied with your purchase. However, if you’re not entirely happy, our return and refund policy is here to help.

1. Returns:

• Returns accepted within 15 days of delivery.

• Items must be unused and in original packaging.

• Sale items are not eligible for return.

• Physical damage will not be accepted.

2. Refunds:

• Refunds processed after receiving and inspecting the return.

• Original shipping fees are non-refundable.

3. Exchanges:

• No direct exchanges. Please return the item for a refund and place a new order.

For any questions, contact our support team. We’re here to help! 

• Processing: 1-3 business days.

• Delivery: Standard 5-7 business days; expedited options available.

• Shipping Costs: Calculated at checkout.

• International Shipping: Available to select countries; costs and times vary.

• Tracking: Provided via email after shipment.